Terms & Conditions

Last updated: 21 October 2026

These Terms & Conditions apply to your use of punecustomercare.in and to enquiries made through this website for appliance repair services offered by Pune Customer Care in Pune and PCMC. By using this website, you agree to these terms. If you do not agree, please do not use the website.

1. Website Information

We aim to keep the information on this website accurate and current. Service descriptions, service-area information and starting charges are provided for general guidance and may need confirmation when you contact us. A website enquiry or click-to-call action does not itself guarantee that an appointment has been accepted.

2. Services and Availability

Pune Customer Care receives enquiries for washing machine, refrigerator, air conditioner and microwave oven inspection, servicing and repair. Availability may depend on the appliance, reported issue, location, technician availability and other practical factors. We may be unable to accept every request.

3. Service Visit Charge and Repair Costs

The website may advertise a service visit starting at ₹249. This is a starting visit or check-up charge, not a promise that a complete repair will cost ₹249. The applicable visit charge should be confirmed before booking. Labour, spare parts, transportation or other charges, if applicable, should be explained to the customer before repair work is authorised.

Do not assume that spare parts, additional labour, installation, gas charging, or any other additional work is included in the starting visit charge unless explicitly confirmed.

4. Booking and Appointments

• Please provide accurate contact details, service address and a clear description of the appliance issue.
• Appointment requests are subject to confirmation and availability.
• Please notify us as soon as possible if you need to change or cancel a requested visit.
• Before work begins, ask the technician to explain the issue, proposed work and applicable charges.

5. Customer Responsibilities

Customers should provide safe and reasonable access to the appliance and disclose relevant information about the issue. Please secure pets and keep children away from the work area. Do not attempt hazardous electrical or appliance repairs yourself. The technician may decline work if the location or appliance presents an unsafe condition.

6. Parts, Estimates and Repair Approval

Any estimate may depend on inspection and parts availability. Additional faults may become apparent during inspection. Work beyond the agreed scope should be discussed with the customer before proceeding. Replacement parts, their availability and any applicable warranty must be confirmed for the specific job; no warranty should be assumed unless expressly provided in writing.

7. Payments and Receipts

Payment methods and amounts should be confirmed with the service representative before payment. Keep any receipt or payment confirmation you receive. Never share your UPI PIN, banking password or one-time password with a technician or anyone claiming to process a payment.

8. Cancellations and Delays

Appointment times may change due to traffic, technician availability, parts availability, weather or other circumstances. If there is a delay or change, contact us using the phone number below. Any cancellation charge or refund arrangement should be clearly communicated and agreed before it applies.

9. Third-Party Brands and Affiliations

Brand names mentioned on the website, if any, are used only to identify appliance types or compatibility. Unless expressly verified and stated, Pune Customer Care does not claim to be an authorised service centre, agent or affiliate of any appliance manufacturer. Manufacturer trademarks belong to their respective owners.

10. Website Use and Intellectual Property

Do not misuse the website, attempt unauthorised access, interfere with its operation or submit unlawful, misleading or harmful content. Website text, design and original assets may not be copied or reused without permission, except where permitted by law.

11. External Links

The website may link to third-party services such as WhatsApp or map providers. Those services are operated independently and are subject to their own terms and policies. We are not responsible for the content or availability of third-party websites.

12. Liability and Consumer Rights

To the extent permitted by applicable law, the website is provided on an informational basis and may occasionally be unavailable or contain errors. Nothing in these terms is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted under applicable Indian law.

13. Privacy

Use of this website is also subject to our Privacy Policy, which explains how information may be handled.

14. Changes to These Terms

We may revise these Terms & Conditions when our services or practices change. The latest version will be published on this page with an updated date. Your continued use of the website after changes are published indicates acceptance of the updated terms to the extent permitted by law.

15. Governing Law

These terms are subject to applicable laws of India. Any dispute will be handled by the competent forum or authority in accordance with applicable law.

16. Contact